This Privacy Policy describes how Digi Suggest Solutions, trading as DS Prints India ("DS Prints", "we", "our", "us"), collects, uses, and protects your personal information when you use our website dsprintsindia.com and related services. It applies to all users — visitors, registered customers, and corporate clients alike.
Who Is Responsible for Your Personal Information
DS Prints India (Digi Suggest Solutions) is the data controller responsible for collecting and using your personal information when you access or use our services.
Company Details
Digi Suggest Solutions (DS Prints India)
10/239, A-2 Block, Bhagat Colony, Sant Nagar, Delhi – 110084, India
GSTIN: 07AJVPT4577H1ZA
Email: orders@dsprintsindia.com
Phone: +91-9625629658 | +91-9625619164
You may reach out to us at any time using the above contact details to ask questions about how we handle your personal information or to exercise your privacy rights.
What Personal Information We Collect
We collect personal information that you provide directly, as well as information gathered automatically when you use our website and services. Below is a summary of what we collect and why.
| Category | Information Collected |
|---|---|
| Account InformationWhen you register | Name, email address, password (encrypted), phone number |
| Technical InformationCollected automatically | IP address, browser type, device & OS details, location (from IP), page URLs, cookie data, log files |
| Usage InformationHow you interact | Pages visited, date & time, search queries, clickstream data, email interaction data |
| Transaction InformationWhen you order | Shipping & billing address, payment details (UPI / card / bank), GST information, order history |
| Content & Design FilesWhat you upload | Logos, images, photos, artwork files, design specifications, text content |
| Profile InformationYour account settings | Saved addresses, preferred language, saved designs, communication preferences |
| Communication InformationWhen you contact us | Name, email, phone number, query subject & description, chat and email message content |
| Marketing InformationWhen you subscribe | Name, email, phone, marketing consent & preferences |
Information from Other Sources
We may also receive information from fraud detection providers, social media platforms (if you log in via social accounts), and advertising/analytics partners. This information is combined with what you provide us directly.
Why We Use Your Personal Information
We use your personal information only for lawful, specific purposes. Here is how and why your data is used:
Account Management
To create and maintain your DS Prints account, enable login, store your saved designs, and manage your order history. Basis: Contractual necessity.
Order Processing & Fulfilment
To process your orders, print your custom products, arrange delivery, and handle payments securely. Basis: Contractual necessity.
Customer Support
To respond to queries, resolve complaints, and improve the quality of our support team interactions. Basis: Legitimate interest.
Personalisation
To tailor product recommendations, design templates, and offers based on your preferences and browsing behaviour. Basis: Legitimate interest / Consent where required.
Marketing Communications
To inform you about new products, seasonal promotions, and corporate gifting solutions. You may opt out at any time. Basis: Consent / Legitimate interest.
Legal & Regulatory Compliance
To meet obligations under Indian law including GST compliance, record-keeping, and cooperation with regulatory authorities. Basis: Legal obligation.
Security & Fraud Prevention
To detect, prevent, and investigate fraudulent transactions or unauthorised access to our platform. Basis: Legitimate interest.
How We Transfer Personal Information
DS Prints India is based in Delhi, India, and primarily processes your personal information within India. However, some of our third-party technology and service providers (such as cloud hosting or analytics platforms) may be located in other countries.
Where your personal information is transferred outside India, we take appropriate safeguards to ensure it is adequately protected in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian data protection regulations.
For more information about how we transfer your data internationally, please contact us at orders@dsprintsindia.com.
How to Exercise Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the following rights over your personal information:
Right to Access
Know what personal information we hold about you and request a copy.
Right to Correction
Request correction of any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Withdraw Consent
Withdraw consent for processing activities based on your prior agreement, at any time.
Grievance Redressal
File a complaint with us or with the Data Protection Board of India if your rights are violated.
Nomination
Nominate another person to exercise your data rights in the event of your death or incapacity.
To exercise any of these rights, email us at orders@dsprintsindia.com. We may request identity verification before processing your request and will respond within 30 days.
Opt-Out of Marketing
Unsubscribe from marketing emails at any time via the "unsubscribe" link in any email, through your account settings, or by contacting our team. Note: we may still send you important transactional messages (e.g., order confirmations, shipping updates) even after opting out of marketing.
Account Deletion
To permanently delete your DS Prints account, email orders@dsprintsindia.com. Once verified, we will remove your account and associated data from our active systems. This action is permanent and irreversible, and will result in the loss of your order history, saved designs, uploaded files, and stored preferences.
How We Protect and Store Your Personal Information
We have implemented appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These include:
- Encryption of sensitive data (payment details, passwords)
- Strict access controls — only authorised team members can access your data
- Secure payment processing through trusted payment gateways
- Regular security reviews and updates to our systems
We strongly recommend you use a strong, unique password for your DS Prints account and never share it with others. You can update your password anytime via Account Settings. If you suspect unauthorised access to your account, contact us immediately.
We retain your personal information for as long as necessary to provide the DS Prints Services, comply with our legal obligations (including GST records), resolve disputes, and enforce our agreements. Data is securely deleted or anonymised once it is no longer required.
How We Handle Personal Information of Children
The DS Prints Services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors. If we become aware that a person under 18 has provided us with personal information, we will promptly delete it from our systems.
If you are a parent or guardian and believe your child has shared personal information with DS Prints India, please contact us immediately at orders@dsprintsindia.com.
How to Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please reach out to us using the details below:
Get in Touch
We aim to respond to all privacy-related enquiries within 30 days of receipt. If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India.
Sant Nagar, Delhi – 110084, India
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When changes are made, we will update the "Last Updated" date at the top of this page.
For significant changes, we will notify you by email or by posting a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Your continued use of the DS Prints Services after any updates have been posted constitutes your acceptance of the revised Privacy Policy.